FAQ
Where do you ship?
Orders ship to U.S. addresses. See our Shipping page for details.
Who am I buying from?
Medtooldirect is operated by Quinhaus LLC, 2538 46th Ave, San Francisco, CA 94116.
How do I track my order?
Tracking is emailed when your order ships.
How long does delivery take?
Packages typically arrive within 2–5 business days of payment via USPS First Class Mail.
I don’t recognise a charge from Medtooldirect.
That charge is from us. Please read Before You Dispute and contact us before filing a bank dispute.
How do I request a refund?
We offer a 30-day refund policy. Call 888-588-4805 or email [email protected]. Full details are on our Refund Policy page.
How can I reach customer service?
888-588-4805 | Monday-Saturday: 9 am to 5 pm EST
[email protected] or our Contact Us page.